Service Desk Knowledge Base Examples

Solarwinds service desk offers an employee self service portal with a knowledge base help desk full of step by step articles and tutorials.

Service desk knowledge base examples.

10 great knowledge base examples from top to bottom a. When you click on this link you re shown a screen that explains how to create an advanced search query using confluence search syntax including wildcards for more precise knowledge base search queries. When you link a confluence knowledge base to your service desk a search help link appears below the search field. We have both products on prem.

Without a knowledge base your organization runs the risk of inconsistent support lengthy telephone calls and unhappy customers to name but a few of the associated issues. Live customer support examples of knowledgebase manager pro. These resources address a wide range of tech questions and concerns allowing. Live help desk examples and helpdesk example knowledge base examples knowledgebase example.

Use these 10 stellar knowledge base examples for inspiration. Every knowledge base you see uses one of our dozens of helpjuice themes. The service desk knowledge. 26 best knowledge base examples regularly updated list of helpjuice powered knowledge base examples.

A lot of the time a knowledge base is the first point of contact your customer has before contacting someone so a delightful experience can certainly win them over to using the knowledge base as opposed to contacting. A knowledge base is arguably one of the most important tools that your organization s it service desk needs. Jira service desk and or confluence knowledge base examples madelinebarr may 01 2018 hi everyone we are going to be creating a confluence kb and integrate it with our jira sd.